Privacy Policy

At Nurse Kelsey, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Who it applies to

This policy applies to individuals whose personal data is processed by Nurse Kelsey.

Who are we

Nurse Kelsey is a privately owned Ltd company.

Nurse Kelsey is the ‘controller’ of your personal infomation. This means that we are responsible for deciding how your personal information is used, and ensuring that it is used in compliance with applicable data protection law.

How do we collect information from you?

We obtain information for you in the following ways:

Information you give us directly

Such as information about you when you purchase a treatment or sign up to marketing.

Mandatory information

In some circumstances, it may be mandatory to collect and process some of your personal details in order to deliver the service or provide the support you are looking for such as responding to an enquiry or complaint.

We like many companies, automatically collect information such as:

technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

information about your visit to this website, for example, we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website. Some of these cookies can be enabled/disabled by selecting your preferences in the preference centre you are presented with when first interacting with this site. More information on cookies can be found in the ‘Cookie Policy’ page.

When you use Social Media

What type of information is collected from you?

The information we collect, store and use from you may depend on the relationship you have with Nurse Kelsey and might include:

your name and contact details (including postal address, email address and telephone number);
your date of birth.
your communications with us, such as call recordings and emails you send.
your bank or credit card details.
information about treatments you have purchased

Data protection laws recognise certain categories of personal information as sensitive and therefore require greater protection, for example, information about your health, ethnicity and religion.

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to.

Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.

How and why is your information used?

The purposes for which we use your information may depend on the relationship you have with Nurse Kelsey and may include:

providing you with the treatments or information you asked for;
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us
responding to complaints or queries you make to us;
conducting analysis and market research to better understand how we can improve our services, products or information;
analysing the number and type of people who have used our services to demonstrate our impact and apply for funding;
monitoring the interactions we have with our customers
to monitor website use to identify visitor location, guard against disruptive use, monitor website traffic, personalise information that is presented to you and/or to provide you with targeted advertisements
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you.

How and when you will hear from us

We respect your right to privacy, and we will only contact you about Nurse Kelsey, if you are happy to hear from us or where appropriate to do so.

Service communications

We may send you certain communications, without your consent, if we are under a legal obligation to do so; if we feel sending the communication is in both yours and our interests; and/or it would be a disadvantage to you if we didn’t send you the communication.

Online Advertising

We advertise on Meta, Instagram, TikTok and Google as well as some other online platforms. We may also place adverts on other websites to promote general awareness of Nurse Kelsey.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for older people and the exciting products and services you can buy, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.

We’re committed to putting you in control of your data so you’re free to change your marketing communication preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by email to nursekelsey1@gmail.com

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes.

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you.

You have a right to request access to the personal data that we hold about you.

You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, contact us using our details below. Please be aware that we will ask you for proof of identity or alternative proof of authority before sharing any information we may hold.